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5 Key Factors to Increase Customer Retention

Acquiring new customers is five to 25 times more expensive than retaining existing customers. What is your company doing to increase customer retention? Customer satisfaction and loyalty significantly impact a company’s client retention abilities. The realization that a higher customer retention rate can increase profits by 25 to 95 percent is a strong motivator to strengthen this facet of your business. In this article, we’ll examine five factors that you can focus on to reduce customer churn and keep customers … Read More

Where Does Customer Retention Begin?

  The top reason customers leave a company is that they don’t think the business cares about them. Customer retention efforts must be embedded into the sales process from the very first interaction and throughout the entire lifecycle of a customer. That’s right. The responsibility doesn’t fall wholly on to the customer service or account management teams. Sales and delivery teams have to contribute, as well.   How Can Salespeople Help with Customer Retention in the Early Stages of a … Read More

Why DiSC Assessments and Coaching Deliver a High-Performance Sales Team

Communication in business is a critical skill that salespeople must master. Sales professionals encounter differing personalities in each prospective client and cannot take a one size fits all approach if they want to succeed. An understanding of DiSC assessments helps your salespeople to develop their own areas of weaknesses, andto evaluate their prospects and identify the best way to communicate with them. DiSC assessments evaluate personality traits. They aid in predicting actions and how individuals will interact with other people. … Read More

Sales Coaching: 5 Ways to Outperform Your Competitors

How much of your sales team achieved their quotas last year? According to research from CSO Insights, only 53% of salespeople met their sales quotas in 2018. Sales is the lifeblood of any company. Without it, a business won’t last for long. Follow my sales coaching tips and share them with your reps to get back on track and out of a slump.   Outperform Your Competitors with My Sales Coaching Advice Everyone goes through selling slumps from time to … Read More