Contact us today for a free consultation with a business coach Get Started

How Does Customer Retention Increase Profits?

Did you know that if you raise your customer retention rate by a mere five percent, you can increase revenue by 25% to 95%? It makes sense since the longer you have a customer on your books, the more money they’ll be paying. Take a look at your customer lifetime value (CLV) to understand how much will be lost if a customer is not retained. Your CLV is the total expected profit from a customer over a time period. Keep … Read More

Where Does Customer Retention Begin?

  The top reason customers leave a company is that they don’t think the business cares about them. Customer retention efforts must be embedded into the sales process from the very first interaction and throughout the entire lifecycle of a customer. That’s right. The responsibility doesn’t fall wholly on to the customer service or account management teams. Sales and delivery teams have to contribute, as well.   How Can Salespeople Help with Customer Retention in the Early Stages of a … Read More

Why DiSC Assessments and Coaching Deliver a High-Performance Sales Team

Communication in business is a critical skill that salespeople must master. Sales professionals encounter differing personalities in each prospective client and cannot take a one size fits all approach if they want to succeed. An understanding of DiSC assessments helps your salespeople to develop their own areas of weaknesses, andto evaluate their prospects and identify the best way to communicate with them. DiSC assessments evaluate personality traits. They aid in predicting actions and how individuals will interact with other people. … Read More

For Sales “Time” Has a Different Meaning. Do you have your emergency tool box ready?

And just like that, we are entering the month of June! For anyone in sales, June is an important month.  Not only does it begin a new season of the year, but has significance to closing out the first six months of the year.  This is a great time to regroup, recalibrate and create new plans for the second half of the year.  Maybe your sales team has veered slightly off track since the beginning of the year.  It is … Read More